What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They make websites work efficiently and provide information to website owners.
How cookies work: When you visit suptop.net, our server sends a cookie to your browser, which stores it on your device. The cookie allows our website to "remember" your actions and preferences.
Why We Use Cookies
- Essential functionality: Secure login, session management, form submission
- Performance: Monitor website performance and improve loading times
- Analytics: Understand visitor behavior and improve user experience
- Personalization: Remember language preferences and display settings
- Marketing: Measure campaign effectiveness and show relevant content
Types of Cookies We Use
1. Essential Cookies (Strictly Necessary)
Purpose: Required for basic website functionality. Cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|
sessionID | Maintains session state | Session |
cookieConsent | Stores cookie preferences | 1 year |
csrfToken | Security (CSRF prevention) | Session |
2. Analytics Cookies (Performance)
Purpose: Collect anonymous information about website usage.
| Cookie Name | Provider | Purpose | Duration |
|---|
_ga | Google Analytics | Distinguishes unique users | 2 years |
_gid | Google Analytics | Distinguishes users (24h) | 24 hours |
_gat | Google Analytics | Throttles request rate | 1 minute |
Note: Google Analytics anonymizes IP addresses before storage.
3. Functional Cookies (Preference)
Purpose: Remember choices for personalized features.
| Cookie Name | Purpose | Duration |
|---|
preferredLanguage | Language preference (EN/FR/ES/DE) | 1 year |
displayMode | Display mode (light/dark) | 1 year |
4. Targeting/Advertising Cookies (Optional)
Purpose: Deliver relevant advertisements. Only set if you click "Accept All".
| Provider | Purpose | Duration |
|---|
| Advertising partners | Retargeting campaigns | 90 days |
First-Party vs. Third-Party Cookies
First-Party Cookies
Set directly by SupTop LLC on suptop.net for essential functions, analytics, and personalization. We have full control.
Third-Party Cookies
Set by external services (Google Analytics, Stripe, advertising networks). Each provider has its own privacy policy.
Third-party services we use:
- Google Analytics: Website analytics
- Stripe: Secure payments (fraud prevention)
- Google Fonts & CDNs: Fast delivery of assets
Your Cookie Choices & Rights
Managing Cookies on SupTop
You have full control. When you first visit suptop.net, we show a cookie banner with:
- "Essential Only": Accept only strictly necessary cookies
- "Accept All": Accept all cookies (analytics, functional, advertising)
Your choice is stored for 1 year. Change anytime by clearing cookies or revisiting Cookie Settings (footer).
Browser-Level Cookie Management
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
Important: Blocking essential cookies may prevent website functionality.
Opt-Out of Google Analytics
Install the Google Analytics Opt-out Browser Add-on.
Do Not Track (DNT) Signals
Some browsers support DNT. Currently, no industry-wide standard exists. SupTop does not respond to DNT but provides clear consent options.
Legal Compliance (USA)
California Consumer Privacy Act (CCPA)
California residents have specific rights:
- Right to Know: Request information about collected data
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt out of data "sale" (Note: SupTop does not sell data)
Exercise CCPA rights: privacy@suptop.com (subject: "CCPA Request")
Other US State Privacy Laws
We comply with:
- Virginia Consumer Data Protection Act (VCDPA)
- Colorado Privacy Act (CPA)
- Connecticut Data Privacy Act (CTDPA)
These grant similar rights. Contact: privacy@suptop.com
Children's Online Privacy Protection Act (COPPA)
SupTop does not knowingly collect information from children under 13. Our products are not directed at children. If we discover inadvertent collection, we delete immediately.
Cookie Lifespan & Data Retention
- Session cookies: Deleted when browser closes
- Persistent cookies: Remain for set period (24 hours to 2 years)
Data retention: Analytics data retained for 26 months (Google Analytics default), then automatically deleted. Essential cookie data retained only as needed for functionality.
Updates to This Cookie Notice
We may update this notice to reflect changes in technology, legal requirements, or business practices. When we make material changes:
- Update "Last Updated" date
- Notify via email (if subscribed to newsletter)
- Display prominent notice for 30 days
Review periodically to stay informed.
Contact Us About Cookies
Questions or requests regarding cookies? Contact us:
SupTop LLC - Privacy Team
2401 Fountain View Dr, Houston, TX 77057, USA
Email: privacy@suptop.com
Subject Line: "Cookie Inquiry"
Response Time: 5 business days
